What You'll Get With Oxford

A Dedicated Team, Ready To Lend A Hand


Oxford's property management team manages the day-to-day operations of all of Oxford's properties in Canada. Services and best practices are leveraged across the national portfolio with a focus on customer service built around accessibility and responsiveness. Furthermore, we've developed a full range of innovative and industry leading customer service and technical solutions in order to enhance and optimize the services being delivered.

In terms of service innovation, we were the first real estate company in North America to implement a 24/7 national tenant contact centre, known as 310.MAXX. In addition, we established prudent standards for the operation, repair and maintenance of each property. We also request regular structured meetings with each of our tenants to better understand their unique service needs and requirements.

“Oxford outperforms InSite's industry benchmark in every key area.
In 2012, they have not just maintained their impressive service levels but have further improved them.”

Sandy McNair, President, Altus Insite

310.MAXX:
Customer Service The Way It Should Be

Customers of Oxford-owned and managed properties have access to our award-winning customer service platform, 310.MAXX. Our reps are available 24 hours a day, 7 days a week to help with service requests. Whether it’s adjusting the temperature in the office, replacing a light bulb that has burned out, or having the recycling picked up, we’re here to meet your needs. Our 310.MAXX platform allows our customers to focus on their jobs and lets us focus on their service needs.

24/7

Call
Centre

30
Min

Personal
Response Time

96%

Satisfied With
Their Service

95%

Would Recommend
Oxford Properties

92%

Satisfied with
Service Resolution

53%

Higher Service
Resolution Than Competitors

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